Frequently Asked Questions
Find answers to common questions about our products, services, and support. Can't find what you're looking for? Contact our team directly for personalized assistance.
We serve a comprehensive range of laboratories across multiple sectors including oil and gas, pharmaceuticals, biotechnology, cosmetics, water treatment, food and beverage, healthcare, environmental monitoring, educational institutions (schools and universities), and research centers. Our solutions are tailored to meet the specific requirements of analytical labs, quality control labs, research and development facilities, clinical laboratories, and educational lab setups.
Yes, absolutely. We provide complete installation services for all laboratory equipment and systems we supply. Our experienced technical team ensures proper setup, calibration, and integration with your existing laboratory infrastructure. We also offer comprehensive training programs for your staff to ensure they can operate the equipment safely and efficiently. Training can be conducted on-site or at our facility, depending on your preference and the complexity of the equipment.
We offer comprehensive post-installation support including Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC) that cover parts and labor, professional calibration and validation services, emergency breakdown support, and chargeable on-call visits for flexible, as-needed assistance. Our maintenance programs are designed to minimize downtime, extend equipment lifespan, and ensure consistent performance. We also maintain an inventory of spare parts for faster service response.
Yes, all our products meet international quality and safety standards. We partner exclusively with globally recognized manufacturers whose products are certified according to relevant standards such as ISO, DIN, EN, ASTM, USP, CE, and others depending on the product category. We provide complete documentation including Certificates of Analysis (COA), Material Safety Data Sheets (MSDS), Technical Data Sheets (TDS), and calibration certificates where applicable. Our laboratory chemicals and reagents comply with international purity grades including AR, LR, GR, HPLC, and ACS grades.
Yes, we offer comprehensive laboratory design and setup services. Our team works closely with you to understand your specific requirements, space constraints, workflow needs, and budget considerations. We provide complete solutions including laboratory furniture, fume hoods, safety equipment, instrumentation, glassware, chemicals, consumables, and software integration. Whether you're establishing a new laboratory from scratch or upgrading an existing facility, we manage the entire process from initial consultation and design through procurement, installation, testing, and commissioning.
Delivery timelines vary depending on product availability and order size. Items we stock locally in the UAE typically ship within 2-5 business days. Products requiring import from our international partners generally take 3-6 weeks depending on the manufacturer's location and customs clearance. For large projects or specialized equipment, we provide detailed timelines during the quotation phase. We maintain strong relationships with logistics partners to ensure efficient and safe delivery of all products.